The 60-second version
Text PAC to 65075 — free code arrives within 60 seconds. Give it to your new network. Number moves in one working day. Old contract cancels automatically.
1
Check contract status
Text INFO to 85075. Free text back with: contract end date, any exit fee, PAC/STAC codes. No obligation — Ofcom-regulated service.
2
Request PAC code
Text PAC to 65075. 9-character code arrives within 60 seconds. Valid 30 days. Free — networks cannot refuse, delay or charge for this.
3
Or request STAC (new number)
Text STAC to 75075 if you don't need to keep your number. Triggers switch without number porting.
4
Sign up with new network
Provide PAC code at sign-up. New network manages the port — you don't need to contact old network separately.
5
Transfer completes in one working day
Keep both SIMs available until new one is confirmed active. Old contract cancels automatically on port completion.
6
⚠️ Never cancel first
Cancelling your old contract before using a PAC may permanently lose your number. The PAC process ends your old contract automatically.
Your Ofcom rights
- PAC or STAC must be provided within 60 seconds — free of charge
- Number must transfer within one working day
- No exit fee charged after providing a PAC
- 14-day cooling-off period on new contracts
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